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1. Introduction
West Clean Property Care ("we", "our", "us") is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
2. Data Controller
West Clean Property Care is the data controller responsible for your personal data. If you have questions about how we handle your data, contact us at info@westcleanpropertycare.ie.
3. Information We Collect
We may collect the following personal information:
- Name, email address, and phone number (when you contact us or request a quote)
- Property address and location (when providing cleaning services)
- Website usage data via cookies and analytics (only with your consent)
- IP address and browser information (for security and essential site functionality)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent - For analytics, marketing, and preference cookies (managed via our cookie consent system)
- Contractual necessity - To respond to quote requests and deliver our services
- Legitimate interest - To improve our website and protect against fraud
- Legal obligation - To comply with tax and business regulations
5. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver our cleaning services
- Send service confirmations and updates
- Improve our website and services (with analytics consent)
- Comply with legal obligations
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Trusted service providers who assist in operating our website, subject to data processing agreements
- Analytics providers (only when you have given consent via our cookie banner)
- Legal authorities when required by law
7. Cookies and Tracking
Our website uses cookies and localStorage to function and, with your consent, to analyse traffic. You can manage your cookie preferences at any time using the link or by reading our Cookie Policy.
Your cookie consent preferences are stored locally in your browser and are never sent to our servers.
8. Data Retention
We retain your personal data only for as long as necessary:
- Quote requests: 2 years from submission
- Service records: 7 years (tax requirements)
- Cookie consent: 365 days (then re-prompted)
- Contact form messages: 1 year
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, secure server configuration, and access controls.
10. Your Rights Under GDPR
Under the GDPR, you have the right to:
- Access - Request a copy of the personal data we hold about you
- Rectification - Request correction of inaccurate data
- Erasure - Request deletion of your data ("right to be forgotten")
- Restriction - Request that we limit processing of your data
- Portability - Request your data in a structured, machine-readable format
- Objection - Object to processing based on legitimate interest
- Withdraw consent - Withdraw your consent at any time without affecting prior processing
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
11. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland:
- Website: www.dataprotection.ie
- Phone: +353 (0)76 110 4800
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@westcleanpropertycare.ie
- Phone: 087 000 3446